1. Do you have a minimum order requirement?We no longer have a minimum order requirement. 2. My Economy Mail package has not arrived and it's been 2 weeks! Why?Economy Mail generally takes 3-5 business days for delivery. However, if your order includes lithium batteries it may take 8-10 business days for delivery due to restrictions for air transport by the FAA. 3. Are your batteries fresh and new?Yes. We buy directly from the manufacturer in most cases, so our batteries are fresh and new. We do not sell recycled batteries and any returns that have been opened are sold on clearance and specified as opened packaging. 4. Do you offer Net 30 payment terms for business customers? Yes, we require businesses to fill out a credit application, and government entities to fill out a profile form. The application for businesses takes 3-5 business days for processing on average and government profile forms generally are turned around within 2 business days. You can download these forms here: Net 30 forms5. Do you recycle batteries?Yes, you may drop off any type of battery Monday - Friday from 8AM-5PM at our location. However, you can find a local merchant that will take your old rechargeable batteries for recycling if you are not located near St Joseph, Michigan.
6. Why is my credit card being declined?We use PayPal as our main payment gateway for our credit card purchases. We have had some customers that are using a valid credit card get declined by PayPal. When this occurs PayPal must be contacted by the card holder at (402) 935-2050 to resolve the issue of why PayPal is blocking the credit card. You can also phone in your order during normal business hours at (800) 624-8681 and we can attempt to run the card through another payment gateway if necessary.7. Can you ship collect on my UPS account?Yes. Provide us with your UPS account number and the billing zip code for the account in the customer order notes section of the check out process. Once the account number has been verified by UPS we will remove the shipping costs from your order and ship it on your UPS account. The UPS account number will then be added to your customer record and all future orders placed in that registered account will automatically ship collect on your UPS account.
8. What is Prop 65?
Proposition 65 is a California law passed by voter initiative in 1986. For more information visit www.p65warnings.ca.gov.9. Why are there Lithium based batteries shipping restrictions?
Batteries that contain Lithium Metal, Lithium-Ion, Lithium Polymer or Lithium Iron Phosphate (LiFePo4) are now considered a hazardous item for shipping. Therefore any packages that we ship that contain these items,
including devices that have them installed or packaged with them, have to be labeled with a Hazardous warning label on the outside of the package. We are also restricted on the shipping methods that we can use to ship these items.
They are not allowed to ship via UPS Next Day Air, UPS 2nd Day Air, UPS 3-Day Select, USPS Priority Mail, or internationally. If you are unsure about the items you are ordering give us a call at 1-800-624-8681, Monday-Friday from 8AM-5PM ET.10. Minimum Browser/Operations Platform RequirementsBrowser PlatformInternet Explorer 11 Windows
7 with Service Pack 1 (SP1) or higher_________________________________________________________________Google Chrome 50 (1) Windows
7_________________________________________________________________Microsoft Edge Windows
10 (Anniversary Update)(Anniversary Update and later)_______________________________________________________________Mozilla Firefox 45 (1) Windows
OS X 10.6 and Newer________________________________________________________________Safari 8 Mac
OS X 10.10_________________________________________________________________Safari 7 Mac
OS X 10.9