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FAQs

Frequently Asked Questions by our customers

1. Why do you have a $5 order minimum?
We maintain a $5 order minimum because of order processing costs. We do not pad our shipping costs so we have an order minimum to maintain profitability.

2. My Priority Mail package has not arrived and it's been 2 weeks! Why?
Priority Mail generally takes 3-5 business days for delivery. However, if your order includes lithium batteries it may take 3-4 weeks for delivery due to restrictions for air transport by the FAA.

3. Are your batteries fresh and new?
Yes. We buy directly from the manufacturer in most cases, so our batteries are fresh and new. We do not sell recycled batteries and any returns that have been opened are sold on clearance and specified as opened packaging.

4. Do you offer Net 30 payment terms for business customers?
Yes, we require businesses to fill out a credit application, and government entities to fill out a profile form. The application for businesses takes 3-5 business days for processing on average and government profile forms generally are turned around within 2 business days. You can download these forms here: Net 30 forms

5. Do you recycle batteries?
Yes, we participate in the free battery recycling program offered by RBRC. However, to save you the shipping costs of shipping batteries for us to recycle, you can also find a local merchant that will take your old rechargeable batteries for recycling.
 




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